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FAQs
View answers to the most commonly asked questions
Receiving parcels
Can I arrange a redelivery for a specific time?
Can I pick my parcel up from the depot?
How do I arrange a redelivery?
How do I track my parcel?
In which locations do you operate?
What if I'm unable to sign for the delivery?
What if my parcel arrives damaged?
What should I do if my parcel hasn't arrived?
Sending parcels
Are there any addresses that Aramex New Zealand can’t deliver to?
How can I become a Aramex New Zealand customer?
Are there any items you don't carry?
Can I buy labels on account?
Can I buy labels online?
Can I send a parcel to arrive at a specific time?
Can I send internationally?
Can I use labels in any location you operate?
Do you do one off deliveries?
How do I arrange a pick-up?
How do I order labels and satchels?
How do I track my delivery?
How long will it take for my parcel to be delivered?
How should I package my item?
I'm a high-volume sender. Do I have to use the manual label system?
In which locations do you operate?
What are service standards?
What are your payment methods?
What if I've missed a pick-up?
What's your label refund policy?
When will the courier pick up my parcels?
Who is my contact?
Pricing
What is freight analysis?
Limited liability cover
Do you offer additional levels of cover?
How do I make a claim for a damaged or missing parcel?
Is there an excess?
What evidence is required to make a claim?
What isn't covered?
What's covered?
Online retailers
How can we integrate with Aramex New Zealand ?
Franchising
Can you send me further information on your franchise opportunities?
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