New Delivery Choices available
from 1 November 2020
We know that when it comes to sending and receiving freight, not all customers have the same needs. That’s why it’s important to cater to our customers with a variety of delivery services, from the simple and straightforward to more complex requirements.
In November, we will be introducing a new range of Delivery Choices (standard and value-add) so that you can find the perfect fit.
Non-Signature Service
All Aramex New Zealand platforms, services and products.
1 November 2020
All Standard Services will become a Non-Signature Service as of 1 November 2020 for residential deliveries.
As part of this service, Courier Franchisees will not be required to obtain a signature at the time of delivery and will leave all freight in a safe and secure place at the customer's home or business address. If we are unable to leave in a safe and secure place, the parcel will be directed to the nearest Parcel Connect agent. The customer will be notified where to collect their item from by SMS or Email.
Our Standard service price applies
Signature on Delivery
(Residential Address)
Available exclusively on our online portal, MyFastway
1 November 2020
For residential customers wanting additional visibility from our standard ‘Non-Signature Service’, they can opt for ‘Signature on Delivery’.
As part of this service, our state-of-the-art scanning technology will only allow the release of the parcel if the receiver signs for the goods. If the receiver is not available to sign, the parcel will be redirected to the nearest Parcel Connect agent. The customer will be notified where to collect their item from by SMS or Email.
Did you know recipients can opt for a contactless signature?
While we continue to operate in Alert Level 1, receivers can request (through their local courier or Regional Franchisee) for a contactless ‘Signature on Delivery’ Service. This enables minimised interaction and contact during delivery.
To find out more about our contactless procedure, review our ‘FAQ’s’.
Please contact your local Aramex depot to discuss pricing.
Signature on Delivery
(Business Address)
Available exclusively on our online portal, MyFastway
1 November 2020
For business customers wanting additional visibility from our standard ‘Non-Signature Service’, they can opt for ‘Signature on Delivery’.
As part of this service, our state-of-the-art scanning technology will only allow the release of the parcel if the receiver signs for the goods. If the receiver is not available to sign, the parcel will be redirected to the nearest Parcel Connect agent. The customer will be notified where to collect their item from by SMS or Email.
Did you know recipients can opt for a contactless signature?
While we continue to operate in Alert Level 1, receivers can request (through their local courier or Regional Franchisee) for a contactless ‘Signature on Delivery’ Service. This enables minimised interaction and contact during delivery.
To find out more about our contactless procedure, review our ‘FAQ’s’.
Contact your local Aramex depot to discuss pricing.
Secure PIN Service
(Business and Residential Addresses)
Available exclusively on our online portal, MyFastway
Coming soon
For customers sending sensitive or high-value shipments, they can opt for the ‘Secure PIN Service’.
This service provides an additional tier of security and control for customers. The system will work to generate a unique PIN number once the sender selects the service. The Secure PIN will then be sent to the recipient through SMS or email. The receiver is then required to enter the PIN on delivery. The Courier Franchisee will not be able to complete the delivery without the customer entering the PIN into the scanning device.
Contact your local Aramex depot to discuss pricing.
Collections
Available exclusively on our online portal, MyFastway
Now available
With this service, our couriers will pick up your parcel from a supplier or vendor and deliver it to you. From 1 November 2020, when booking this service, you can select from our standard Non-Signature service or Signature on delivery service.
Contact your local Aramex depot to discuss pricing.
Returns
Available exclusively on our online portal, MyFastway
Now available
Our Returns service allows your customers to easily return items to you. From 1 November 2020, when booking this service, you can select from our standard Non-Signature service or Signature on delivery service.
Contact your local Aramex depot to discuss pricing.
International
Available exclusively on our online portal, MyFastway
Now available
International delivery is offered to 220 + locations via our easy-to-use online portal.
Contact your local Aramex depot to discuss pricing.
Comparing delivery choices
Here’s a comparison table of our delivery choices to help you identify the best service to suit your requirements.
| Service | Platform available | Signature obtained | $2,000 limited liability included* | Redelivery available (1 x free of charge) |
Suited for customers |
|---|---|---|---|---|---|
| Non-Signature Service | All platforms | ✖ | ✔ (Covered for loss and damage ) |
✖ | With parcels of low value |
| Business Signature Service | All platforms | ✔ | ✔ (Covered for loss and damage) |
✔ (One redelivery is available with this service) |
Signatures will be obtained for all known business addresses |
| Residential Signature Service | myfastway/API integration | ✔ | ✔ (Covered for loss and damage) |
✔ (One redelivery is available with this service) |
With high value items where obtaining a signature is essential |
| Secure Pin Service | myfastway/API integration | ✔ (Secure Pin code entry replaces signature) |
✔ (Covered for loss and damage) |
✔ (One redelivery is available with this service) |
With high value and/or high risk items where obtaining a signature is essential i.e. passport, firearms |
*please refer to our Contract and Conditions of Carriage for more information on our Limitations of Liability
New to myFastway?
We can help.
The new Value-Add Services are exclusively available on our online customer portal, Myfastway. If you aren’t yet set up to use MyFastway, our team can help to take your busin-ess online. It’s easy, convenient and comes with a huge range of benefits and features.
Learn more about this self-service, web-based platform or contact your local Aramex depot to talk to our friendly team.
Get started with myFastway