Service updates
Service Update - Monday 20th September
Inter-Island Ferry Delays
Inter-Island ferry services have been reduced from Monday 20th September through to Friday 1st October due to scheduled maintenance. This could add some disruptions to our service standards and is likely to add an additional day to parcels travelling between islands throughout this period.
Rural Freight - Update
Our Rural Delivery service providers have advised that there is currently a 2-3 day delay on deliveries to most rural regions in New Zealand, with the exception of the Whangarei and Waikato regions where additional restrictions imposed by the Rural Delivery service providers have caused delays which are undetermined at this stage.
From Thursday 9th September until further notice we recommend that where possible, customers do not send rural items into these two regions. If you live in rural Waikato or rural Whangarei and are ordering items for delivery we recommend, if possible, that you use an urban delivery address or hold off requesting items until advised to limit any additional delivery delays. . We also recommend that customers do not send any perishable items to rural delivery addresses at this time due to the extended rural delivery delays currently being experienced.
COVID-19 Service Update - Monday 20th September
Auckland remains in Covid-19 Alert Level 4, while the rest of New Zealand is at Alert Level 2.
The Aramex network is experiencing delivery delays of up to 2 days, especially in the Auckland region while they remain at Alert Level 4. This is due to restrictions of social distancing, restricted workforce, businesses being closed and other safety protocols and ask for your understanding at this time.
If you are in Alert Level 2 please do not send parcels to businesses in Auckland that are closed in Alert Level 4, we do not have the facilities to store this undeliverable freight. Click here for more information on how we will handle any freight that is currently in our network that we cannot deliver to due to businesses being closed under Alert Level 4.
If you have any parcel queries please use our track and trace function or submit an online enquiry if your parcel has been delayed for more than 5 days.
Please see our Covid-19 FAQ’s for further information.
Stay Safe New Zealand!
Business Deliveries Under Alert Level 4
If you have clarified a business is open and able to receive freight under Alert Level 4 then please ensure there are clear delivery instructions on the parcel. If you are a business that is open but may look closed from the outside please have a sign-up stating you are 'Open to receive courier deliveries'.
For your convenience we have developed a sign for this. Click here to download and print. Please display this clearly at your business address so our drivers can easily see the sign.
