Service updates

Keeping you safe online

Aramex New Zealand has been made aware of a series of SMS and email phishing campaigns currently circulating in some regions across the country. 

These messages do not specifically mention Aramex; however, they do provide vague details to the SMS or email recipient to either collect a parcel from their nearest depot, pay unpaid customs charges or provide additional address details to ensure parcel delivery. 

If you receive a message that you believe is unauthentic or fits the above-mentioned criteria, please ensure you do not click on the supplied link and that you immediately escalate this to the Department of Internal Affairs.

Details on how to go about escalating phishing messages can be found here.

Please note, Aramex New Zealand does not send out delivery alerts via SMS & we will never request Credit Card details via SMS.    


  • If you are suspicious of an email or SMS do not click on the link.
  • Never give out your personal details if the request does not come from a legitimate source.
  • Report any unusual activity to your local depot.  




Want to know more about how we're operating in Alert Level 1?

Please review the latest Covid-19 FAQ's for more information:

Click here to view Covid-19 related FAQ's