Customer Service / Administrator
Are you a team player? An administration superstar? A customer service professional? If so, keep reading!
We have an opportunity for you to be part of a growing and exciting business. The working hours of this role are from 11:00am - 5:30pm, Monday to Friday, totalling 30 hours per week.
Primary objectives of this role:
1. Respond to customer queries in a professional and timely manner;
2. Ensure timely and professional handling of all Online System Requests (Internal & External)
3. Establish a stable working relationship with key accounts;
4. Provide assistance to customers who visit our depot, with calling card collections, cash sales and any other queries.
Key Challenges (& Critical Success Factors):
1. Communicate with all Courier Franchisees, Company Employees, Other Regional Franchisees and Customers politely and efficiently;
2. Ensure a thorough investigation is carried out for Online Systems requests
3. Deal with escalation & all outbound calls in a polite, friendly manner and in line with Aramex guidelines / policies
4. Ensure timely and professional handling of all key client queries.
About you The successful candidate will show initiative and have excellent communication and problem-solving skills, to be able to respond effectively to the needs of the business and customers. As a vital team member, you will take pride in the brand you represent and can inspire others to do the same.
As the successful applicant you will have:
- Excellent communication skills
- Confidence & Assertiveness
- Able to demonstrate flexibility and adaptability in a constantly changing environment;
- The ability to multitask
- Well organised and punctual
- Competent in e-mail, internet and Microsoft office skills & spreadsheets.
Knowledge/Skills/Experience: Customer Service experience preferred but not essential.
If this sounds like the opportunity you've been waiting for, we would love to hear from you. Please apply now with your CV and a cover letter.
Applications close 10 May 2024 but we will review applications as soon as they come through.