Service updates

FAQ's - 30 March 2020

We know this is a difficult time for people and businesses all over new Zealand.

Here at Aramex New Zealand, we want try and to make it as easy as possible.

We have collated some Frequently Asked Questions for customers to help minimise any confusion around the new Aramex New Zealand COVID-19 procedures and service changes. 

Check them out here.


Conditions of Carriage - 27 March 2020

Please note, clause 32 has been added to our Conditions of Carriage.

You can view them here. 


COVID-19 Update - 25 March 2020

Aramex New Zealand will continue to operate as an essential service during the Level 4 nationwide lock down.  

While our aim is to remain a critical link providing pick-up and delivery services throughout the country, the current situation poses a number of operational limitations and challenges.

Below is a summary of operational changes and impacted services taking effect from today, 25 March 2020:

  • We anticipate impacted services nationwide, therefore our normal service standards will not apply and we ask customers to allow an additional 1 – 2 days for delivery

  • We are suspending Saturday delivery services until further notice

  • We are suspending domestic Airfreight services until further notice, please note our International Service will continue to operate


Our Business Continuity Plan continues to remain fluid as we are adopting and adapting new policies and procedures in line with government recommendations and guidelines.

Please continue to utilise the website to track your parcel and keep up to date with COVID-19 developments as they apply to our services. To minimise high call volumes, please lodge all queries online at via our ‘submit an enquiry' button.

We appreciate your continued support and patience during this challenging time.

COVID-19 Update - 24 March 2020

Due to the rapidly evolving COVID-19 situation, the New Zealand government has announced their plan to move to a critical Level 4 status effective midnight Wednesday 25 March.
With this announcement comes a set of newly enforced regulations around businesses classified as essential and non-essential services.
At this stage, the New Zealand Transport sector is considered an essential service and a critical link to providing pick-up and delivery services throughout the country. Although Aramex New Zealand will continue to operate, we are now required to abide by this new set of guidelines by limiting collections to essential services only until advised otherwise.
With expected high volumes within our network, we anticipate that there may be some disruptions to our service. Please be assured that we are doing our best to manage and minimise the impact this may have.
Important: What we require from you
Please contact your local depot via email by 25 March 2020 to confirm that your business is an essential service continuing to operate under the new legislation. To enable us to effectively manage freight during this time, we also encourage you to confirm expected volume projections or any temporary changes in your delivery needs.
This is a difficult time for the people, families and businesses of New Zealand, we ask for your joint efforts and support in restricting the spread of COVID-19.
We are here to help so please contact us for any additional support.