Delivery Choices
Now available
Our Delivery Choices include our Authority to Leave delivery service, our Signature delivery and Secure PIN delivery services. Together with our collections, return and international delivery services, these Delivery Choices give you the freedom to send and receive the way it best suits you. Below you’ll find more information on our Delivery Choices.
Authority to Leave
All Aramex New Zealand platforms, services and products.
Now available
The Authority to Leave delivery is our standard service. As part of this service, the courier will leave the parcel in a safe place at the delivery address if available. If unable to leave in a safe place, the parcel will be directed to the nearest Parcel Connect agent or back to the local depot. The receiver will be notified where to collect their item by calling card.
Cost
Our Standard service price applies
Signature Delivery Service
Available exclusively on our online portal, MyFastway
Now available
Our Signature delivery service requires our couriers to obtain a signature from the receiver. If that’s not possible, the parcel will be redirected to the nearest Parcel Connect agent. The customer will be notified where to collect their item from by email or calling card.
Please contact your local Aramex depot to discuss pricing.
Secure PIN Service
Available exclusively on our online portal, MyFastway
Now available
For customers sending sensitive or high-value shipments, they can opt for the ‘Secure PIN Service’.
This service provides an additional tier of security and control for customers. The system will work to generate a unique PIN number once the sender selects the service. The Secure PIN will then be sent to the recipient through SMS or email. The receiver is then required to enter the PIN on delivery. The Courier Franchisee will not be able to complete the delivery without the customer entering the PIN into the scanning device.
Contact your local Aramex depot to discuss pricing.
Collections
Available exclusively on our online portal, MyFastway
Now available
With this service, our couriers will pick up your parcel from a supplier or vendor and deliver it to you. When booking this service, you can select from our standard Non-Signature service or Signature on delivery service.
Contact your local Aramex depot to discuss pricing.
Returns
Available exclusively on our online portal, MyFastway
Now available
Our Returns service allows your customers to easily return items to you. When booking this service, you can select from our standard Non-Signature service or Signature on delivery service.
Contact your local Aramex depot to discuss pricing.
International
Available exclusively on our online portal, MyFastway
Now available
International delivery is offered to 220 + locations via our easy-to-use online portal.
Contact your local Aramex depot to discuss pricing.
Comparing delivery choices
Here’s a comparison table of our delivery choices to help you identify the best service to suit your requirements.
| Service | Platform available | Signature obtained | $2,000 limited liability included* | Redelivery available (1 x free of charge) |
Suited for customers |
|---|---|---|---|---|---|
| Authority to Leave | All platforms | ✖ | ✔ (Covered for loss and damage ) |
✖ | With parcels of low value |
| Signature Delivery Service | myfastway | ✔ | ✔ (Covered for loss and damage) |
✔ (One redelivery is available with this service) |
With high value items where obtaining a signature is essential |
| Secure PIN Service | myfastway | ✔ (Secure PIN code entry replaces signature) |
✔ (Covered for loss and damage) |
✔ (One redelivery is available with this service) |
With high value and/or high risk items where obtaining proof of delivery from the receiver is essential i.e. passport, firearms |
*please refer to our Contract and Conditions of Carriage for more information on our Limitations of Liability
New to myFastway?
We can help.
The new Value-Add Services are exclusively available on our online customer portal, Myfastway. If you aren’t yet set up to use MyFastway, our team can help to take your busin-ess online. It’s easy, convenient and comes with a huge range of benefits and features.
Learn more about this self-service, web-based platform or contact your local Aramex depot to talk to our friendly team.
Get started with myFastway