Service updates

COVID-19 Service Update - Friday 26th November

Auckland
- There has been a surge of freight into the Auckland region as retail opened their doors again. We ask you to please check that the business you are sending to is definitely open for deliveries prior to dispatching any parcels. We do not have the facilities to store freight that is sent to closed businesses,

- The Auckland region is currently experiencing delays of up to 5 working days on most parcels, however there are some suburbs that are experiencing delays longer than 5 working days. Those suburbs are,

Auckland

 Ponsonby

 Freemans Bay

 Mount Roskill

 One Tree Hill

 Greenlane

 Herne Bay

 Orakei

 St Heliers

 Mission Bay

 Kohimarama

 Glenn Innes

 Glendene

 Henderson

 Massey

 Ranui

 Te Atatu South

 Te Atatu   Peninsula

 Howick

 Buckland Beach

 Flat Bush

 Mangere East

 Manurewa

 Papakura

 Takanini

 

North Shore

 Hobsonville

 Hobsonville   Point

 Greenhithe

 Glenfield

 Devonport

 Torbay

 Whangapararoa

  Dairy Flat

 

 

 

 

 

- If you have freight that has been held in our Auckland facility due to a business being closed at Alert Level 4 this will start to be injected into the network. We have robust processes in place where the first freight in will be dispatched first, if you have an item that has been held you will see an update through our track and trace function once this has been injected into the network for re-delivery. 

- We continue to see a surge in larger, bulkier courier freight destined for the Auckland region. While we have scaled up our delivery fleet, we advise that if you are sending larger freight to the Auckland region or live in the Auckland region and are expecting a bulk freight item, please expect additional delays of up to 5 days over the normal service standards.

- If you have freight to a rural address in the Auckland region, please see our rural update below.


Waikato 
- Our Waikato team is now operating under Alert Level 2 inline with the rest of New Zealand and are experiencing delays of up to one working day at this time.

- Click here for more information on how we will handle any freight that was held in our network due to businesses being closed under Alert Level 3. This freight will now start to be re-injected into the network for re-delivery.

- If you have freight to a rural address in the Waikato region, please see our rural update below.

 

Taranaki, Wanganui, Manawatu

The regional same day link between Taranaki - Wanganui - Manawatu has been suspended till further notice due to the recent Covid-19 outbreak in Stratford.  Apologies for any inconvenience caused.

Rest of New Zealand

- The rest of the Aramex network is currently experiencing delivery delays of up to 1 working day.​

- For regions in Alert Level 2 please do not send parcels to businesses in Auckland that are currently closed at Alert Level 3, we do not have the facilities to store this undeliverable freight.  Click here for more information on how we will handle any freight that is currently in our network that we cannot deliver to due to businesses being closed under Alert Level 3.

- We continue to see a surge in larger, bulkier courier freight destined for the Auckland region. While we have scaled up our delivery fleet, we advise that if you are sending larger freight to the Auckland region, expect additional delays of up to 5 days over the normal service standards.


If you have any parcel queries please use our track and trace function or submit an online enquiry if your parcel has been delayed for more than 5 days.

Please see our Covid-19 FAQ’s for further information.

Stay Safe New Zealand!



Service Update - Friday 26th November

Rural Freight - Update 

Our Rural Delivery service providers have advised that they are limiting the pick up of rural freight from our premises to 80%. This is causing delays for all rural freight, especially in Auckland, Whangarei and Waikato.

Currently,  Waikato are experiencing up to 10 days delay for rural delivery, the Auckland and Whangarei regions are experiencing up to 5 days delay and the rest of New Zealand  is experiencing 2-3 days delay for deliveries. 

We recommend that where possible, customers do not send rural items into the Auckland, Whangarei or Waikato regions.  If you live in these rural locations and are ordering items for delivery we recommend, if possible, that you use an urban delivery address or hold off requesting items until advised to limit any additional delivery delays.

We also recommend that customers do not send any perishable items to rural delivery addresses at this time due to the extended rural delivery delays currently being experienced